SriLankan Airlines Official
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Very helpful - just call directly
Sri Lankan airlines helped me with an incredibly stressful situation that a third party flight agency put me in. I was in what felt like an impossible situation and I when I contacted Sri Lankan airlines (via phone), I was met with kindness and understanding. They changed my flights in 13 mins over the phone and sent me my details and confirmations within that period as well. When the SL office couldn’t help me due to my location, they gave me specific instructions on how to call the Australia office and even what to say if needed. The Australian office was equally helpful and fixed the mess that agency put me in within a 13 min phone call. I tried to deal with Air NZ and they refused. 2 hours on hold and no outcome or useful advice. So, thank you Sri Lankan airways for being so helpful and acting with kindness. I am relieved that you took immediate action.