US Water Systems Inc
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56SE Water Softener cracked housing
I bought a 56SE Water Softener at the end of December. I got it all installed and found that it was leaking at the connection for the brine tank. Turns out that the injector housing was cracked. I contacted customer service and after sending pictures of the crack, they said I had two options: I could send the control unit back for repair or they would send me the part and I could repair it myself. Since I really wanted to get the unit online as soon as possible, I agreed to repair it myself. They shipped USPS who lost the part... Contacted customer service again and this time they agreed to send a fully assembled control unit. They refused to ship overnight, but sent FEDEX ground. Seems like their shipping department didn't get it out the door until another day had passed and I contacted customer service again. Lost another day... Finally got it all assembled and online. Some parts have been changed, but their instructions are not updated. I sure hope the part does not crack again, but this looks like a design flaw.