British Heart Foundation Furniture & Electrical Stores
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Do not donate !!!! Selfish and lazy
I organised a furniture collection prior to moving house weeks in advance. The lady did not tell me to dismantle anything, I had to phone and check. Next I waited all day for the driver who imminently pressed “cancelled” when he saw there was a gated entry. He did not attempt to call. When I phoned the store she said he’s been driving a very long time. She insisted he rang the doorbell, and was picking up on things I said to try to ‘catch me out’ like “well you said xyz”. Upon meeting the drivers, he admitted he had not called the doorbell. She was willing to lie to back herself. This was by far the most stressful and rude experience of the entire purchasing a house process. Do not donate furniture or request collection! The drivers are lazy and enabled by the rude women on the phone at the store.