Harbour Hotels
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Hi the issues were numerous but none so…
Hi the issues were numerous but none so more than the discretionay service charge which was never mentioned at the time of booking nor when they charged it, one charge of £17:87 has been refunded but not the other two charges of £2.50 and £1.74 which they should be, this charge is quite frankly outrageous and I think the two outstanding charges should be repayed, asap. Next we wanted a room with a balacony but didn't get it even after requesting it, we were told if one was available when we booked in we would be allocated it. The view was sort of nice if not for the building in front which was some kind of workshop that made a lot of noise on the MONDAY MORNING banging etc (We stayed from the 7th to the 10th of this month). The bathroom was tiny and the toilet set soft close didnt work properly as the base did soft close but not the lid and the underside of the seat was brown stained. The carpet was stained in places and had a toe nail cliping on it. The cooked breakfast was cafe average and the bacon tough. The coffee was terrible the tea not much better. The room service was slow due possibly the lack of staff. The price of drinks was exorbitant and taking the discrtionary charge into the equation quite astonishing, the Savoy is cheaper and they are up front with charges.