TR
Travelocity
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Terrible customer service.
We had booked 4 tickets to St. Thomas. My husband I could not go because he became sick. The other couple is still going. I called to cancel our 2 flights but needed to be sure the other couple’s flights remained intact. The first woman obviously didn’t know how to do this. There was a language barrier too which made it difficult. After 40 minutes, she said it’s done. But the flights were not canceled. 2 days later I called again. A different woman (again language barrier) kept me on the phone for over 1 1/2 hrs. I still have not received confirmation of the canceled flights. I will never use Travelocity again.