OFFCUTS Shoes
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Poor customer support
Ordered some Birkenstock clogs, described as having a few marks but being good condition. I opened the box and found them to look in almost perfect condition! Result! However, on putting them on, could immediately tell they’d been cut wrong (I own 2 pairs already, so know the shoe well). There would be no way these could be worn without rubbing and cutting into your upper foot at the sides. This had not been noted in the description, I was led to believe the issue with these was cosmetic, not structural. I explained this in an email as I don’t believe I should have to pay for return postage as they were not as described and are unwearable. I was told they may or may not issue a refund on postage. I cannot wear them at all so returned. I was refunded but not for the postage, despite explaining on a note in the box what the issue was and referencing my email (which had detailed photos of the issue, which as its structural, is tricky to demonstrate). Extremely disappointing as I’ve now wasted money and my time, to re post, on shoes not as described. I would have been a loyal customer here, as I love the shop concept and would happily purchase less than perfect shoes if I can save money. However if when a legitimate structural issue is noticed by the customer and reported, and ignored, I won’t be repurchasing sadly.