Affinity Water
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Monopolies will always ALWAYS abuse their power
Like any monopoly they are only interested in maximising profits, being owned by Alliance amongst others. Initially they tried to tell me (a 2 person household) we were using as much water as a 9 person household. This was an absolute lie confirmed by a visit by one of their inspectors (their so-called meter readers being too lazy to take actual readings). It is now stated on their Bills and Statements that my household uses 40% more water than the average despite the fact that their own website confirms that I am well under the average. Like all monopolies they will always ALWAYS abuse their power. Currently there is little you can do about it but do try to keep a check on their profiteering and challenge their misuse of power