Unbearable
Our broker had recommended these solicitors to us because they were supposed to be punctual, fast, and professional. In reality, they made some major mistakes and caused us to lose money by delaying the exchange day by a full three weeks, even though everything was ready. They justified it with ridiculous excuses, and the cherry on top was asking for proof of address again the day before the exchange. It was embarrassing — I had to make a couple of calls to the managers to get things moving, and magically, we completed everything the following week. Now we’re left with just two weeks to carry out renovations instead of a month or more. Completely unacceptable given the price we paid.