Mike

Aug 23, 2023

Great Tea company, can't believe some of these reviews

I have dealt with Tealyra for many years now and never had a problem or a bad product, actually surprised when I read some of these reviews. I do notice the bad reviews here are for teabags being weak, well order the loose tea and put more in...give bad review cause it's to light? Then another complains about shipping, I went back and looked up March 2022, you make it seem like their shipping was so long, but your dates given are over a weekend. You complain about 2 days shipping but include a weekend, give your head a shake. So at least 3 of these bad reviews are dumb people. Then the others are people that gave a review instead of taking the same amount of time to contact tealyra, I guarantee they would have helped. So as I said I have bought for many years from tealyra and always been good. I recently ordered some tea, but incorrectly ordered the wrong tea. I contacted their customer support cause I thought the quality had changed in the tea from previous years, turned out I got the tea mixed up, but still wasn't happy with it(my own fault). They seemed very concerned and immediately refunded my whole order price for that tea. They gave me some suggestions and I reordered. The Jin Xuan I got was exactly what I remembered and wanted, so all in all I got to try a different tea by error, they refunded my money, and I got what I really wanted in the end. So I can't understand how some people give a bad review but never reached out to Tealyra. I know for a fact they would have helped you, they helped me and it was my error........ I will always buy from this company, always been good tea and showed me they are good people to. If teabags are to light buy whole tea, if shipping takes 3 days give your head a shake, you probably ordered after 5pm and counted that day. They get the order the next business day and start to work on it. All my orders come within 3 days, but I assume 1 day for them to get the order and 2 days in shipping. I really can't believe these bad reviews, I bet these same people never leave a positive review for good work, just neg for little stupid things. Great company, great tea and if you have a problem....talk to them I bet they will help.