Southwest Airlines
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upset stranded with no guidance
What happened to all those employees who help in time of need? There were kids on the ground exhausted, people in distress by the boat load. You guys are so quick to tell good stories and how your employees help. They all went home to bed, the few that were there I could tell were bothered by the chaos and had no answers for anyone. There was one employee walking down the long line of people. I thought finally someone to help give us an update. No she was just trying to figure out why so many hundreds of people were in line at such a late hour. I guess if I didn’t start recruiting people at midnight to help find a taxi, UBER or Lyft to Oklahoma I would have slept on the floor and I think your staff would have left thinking that seems wild. It felt like we were treated just like that a wild animal who didn’t belong in the airport. Left @ 12:30pm from El Paso Texas Flight delayed while on plane 655pm due to fuel gage?? 730-8 ish still on tarmac flight delayed due to tower down can’t read flight zones 900-930 still on tarmac flight delayed due to storm return to gate The ramp got stuck and there was an electrical problem. Still stuck on the plane. Pilot in disbelief and apologies We wait back in the boarding area only to be told the flight is canceled about 10-1030 hundreds of people get in line All the staff looked panicked with no words of comfort to a lot of sleepy, tired angry people We wait for hours to be told no flights till Tuesday, no vouchers for hotel no rental cars available too late to rent by midnight. 1am looking for a place to sleep. Decide to start asking Uber and Lyft after 5 drivers refusing to drive that far. I tried to go back into airport and they wouldn’t let me in. I’m tired, stuck with a floor or cement to sleep on. I call Southwest Airlines 1800 number lady tells me she can’t refund my money because I’m attached to my bags I’m told by other customer after Storm was over many other flights took off. Yet we were canceled. Grrrrrrrr I bribed one lyft car a $100 tip on top of the $200 $100 over the rate to drive us to Oklahoma city. Arrived at 4 am in a squished car, exhausted and tired. I was afraid to go to sleep because the lady driving was quiet and I didn’t want her to fall asleep. Now its 6.24 I need to figure out how to get my bags and rental car. what a nightmare I'm so upset with Southwest Airlines right now, they left me stranded, and for some reason decided our plane was canceled while others continued to leave to their destination Please call me, I have been very very loyal to southwest airlines yet they treated me and hundreds of others like animals left to the wild The worse part is SW makes it difficult to speak with a customer rep 915-539-9644. It was not civil or thought out. I want my money back