Energy Ombudsman
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Biased towards energy providers
I regret accepting the Ombudsman's decision. Chris, the case handler, consistently sided with E.ON throughout what should have been a straightforward process: replacing a smart meter E.ON installed that wasn't sending readings, which prevented me from getting an EV tariff. Chris closed the case as "decision implemented" before the work was even finished. This appeared to be an attempt to show E.ON didn't breach their extended deadline of June 15, 2025, even though the meter replacement didn't occur until June 18, 2025. To make matters worse, the gas meter still hasn't been changed, and the electricity meter replacement has left my EV charger completely dead. I can't even charge my car now, yet the Ombudsman claims the decision has been implemented. My strong impression throughout was that Chris lacked the impartiality essential for his role; it felt very much like an "old boys' club" situation.