Japan Crate
View company profile →
Delivery Times are Shady at Best
Ordered crate on September 26th. Their website, in their own words says "Express Delivery Method, Estimated Delivery: 7-10 Days". After said period of time passed, I contacted customer service, and they told me to wait UP TO 20 days after the ordering day. After that day passed they did indeed send a shipping label! ...Which said exactly the same as before. "Carrier awaiting pickup, not shipped yet." I received that label 5 days ago and has not changed since. I decided to order a different label of subscription box which also uses the same carrier (Japan Post) and surprise! They sent a direct shipping label the day after ordering and the crate got shipped 2 days after that. Don't bother with Japan Crate, you can find multiple reviews of people who haven't even received their July boxes yet well into September/October. I'll most likely request a refund from the bank since customer service didn't even reply about a refund when I tried asking about it, just dodged saying "Your box will be shipped soon, please wait!"