Novo Shoes
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The worst or zero return policy
Purchased shoes in store on 7th Dec 2022 for $89.95. On the same day got notification from Westfield Direct about sales price of these particular shoes as Click & Collect option for $71.95. Tried returning them in store the next day, so I can do Westfield Direct order, but to no avail. Store does not except refunds and my explanation. Was given a Customer Service number which I tried calling for weeks leaving messages, but no one returned my calls. Also contacted them through Novo site. Finally at my second attempt of contacting them online got a reply from Eva that this is unfortunate but it's the nature of retail. Thank you very much for nothing, I do work in retail and if you work for the right store this is not the nature. The nature of retail is not fooling customers and denying them option of return. Zero stars, the worst return policy of unworn shoes within 24 hours with a proof that the same item was found at lower price.