LI
LifeStance Health
View company profile →
Zero flexibility and super rude…
Zero flexibility and super rude front-office team. Charged $150 for trying to move a Monday appointment (on Friday). Tried since Friday to move an appointment with zero service / ever-changing contact numbers, making it impossible to get hold of a human being via the platform. I eventually left a text message via their platform and called again Monday AM - but the team made no allowances and charged me the maximum penalty (same as no-show), despite the fact that this was the first time I'd had to move an appointment and the lack of platform functionality. Really poor experience - my rec: go find somewhere with more personal attention and care.