CEX.IO
View company profile →
KYC BEING USED TO SCAM*see updates
I am very disappointed and sad, I joint cex.io with the intention of using my account to help my mother who is scheduled for surgery soon. I wanted to invest in bitcoin so I can grow my funds to assist. 2 of my family members deposit 5k and 4k total 9k in my cex.io. I was told to provide proof of funds. I provided my business license, my bank statements, my contract and receipts from my car rental company showing my income. Despite of this my account was suspended. I was informed that I need to show the name of the persons who transferred the funds. Because the funds came from a decentralized account, it doesn't require an id therefore the accounts would not show what cex.io was requiring me to provide.I however provided cex.io with the screenshot of the transactions showing my address and the details of the transaction which was provided to me by my family members. Because of this they have frozen and suspended my account because of a KYC investigation they claim. The KYC investigation I was told has no time frame, this has to be a scam. They are using the KYC Clause to suspended and seize customers funds. This is a pretext to steal. I have reported this matter to the FBI and New York state attorney General office. I will also be contacting my Representative Maxine Walters. I am a retired person who worked hard for my money. This is not right to used the pretext of KYC to steal funds of customers. I am requesting publicly for you to expedite my review and release my funds and return my money. I supplied my ID, my business license, my statements, and you still refused to release my funds. A decentralized account doesn't have an id requirement and therefore if you have a restriction on receiving money from a decentralized account, you should have clearly stated that. If you can seize funds from all transactions received from a decentralized account then you can suspended and seize alot of your customers funds and I am sure the law was not created to attact people who use a decentralized account such as Trust wallet. My $9,000 is for my mother's surgery please return my funds. I will write every law enforcement agency until I die to get my money back to save my mother. This is a scam that needs to be stopped. If this is not a scam why do you informed your customers that you don't have a time frame on your KYC investigation, you are investigation 9k not 9 million dollars. You have verify the source which is my relatives. My source of income is way over 9k so the investigation shouldn't be that complex. Please return my money cex.io. my mother is sick. ***UPDATE *** MAY 5/ 2025 IT'S BEEN 13 DAYS Have only gotten the same response. Have patience we are investigating. My mother is dying while you are doing your investigation. Give me back my money. I will happily withdraw my funds. How long to investigate 2 transactions, one 5k the other for 4k. This is a simple investigation. 2 weeks to check the source of 2 small transactions from my family member. The New York state attorney General said I should continue writing you and send them all of your response. This has to be scam, why not return my funds since I don't meet your company strict KYC policies. Hopefully my next update will be a positive one for me and my mother. *****UPDATE****** MAY 10, 25 It has been 18 days since this review started. I have answered a few questions the FBI has asked me and I have sent them the transaction id number of the transaction. No positive response as to the completion of this KYC investigation. I believe this is a delay tactics to discourage individuals who have in trusted their money to abandon it. They are a scam. KYC is the excuse to hold and seize or steal your funds. You may not be in America doing this scam but the law will catch you and your workers eventually. Please return my 9600k. ***UPDATE ***MAY 15/25 I was just informed by cex.io that my withdrawal of my crypto currency has been restored and all other features are still on hold until I fulfill some requirements of source of funds. I have no problem with doing so. However I am still unable to withdraw my funds because the function that they said was restored is still not working. I am hoping to share some positive news soon when they resolve this issue. Stay tune. ***UPDATE MAY 16/25**** FINALLY GOT MY FUNDS BACK. I must apologize to cex.io. I guess they are very serious when it comes to KYC and SOF. I it was a long wait however the issues were resolved. They are not a scam but I thought they were by the actions of freezing my account after I supplied the requested documents. Glad all my documents checked out. Going to give my mother her medical funds today. THANKS Bohdan.