John Shepherd Estate Agents
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If I could give 0 stars I would (Solihull)
If I could give 0 stars I would. I paid for a ‘fully managed’ service for letting out my property. The last tenant destroyed my property in the 10 months that they were there. The agent completed a review at 6 months and stated that although untidy the apartment was in an OK state. So then this would mean that the tenants destroyed the apartment in 4 months! Trying to speak to someone was almost impossible, I got the standard, “it’s not me it’s so and so you need to speak to” I ended up complaining to the senior manager who, whilst appearing sympathetic offered no real support. To find that the tenant was on a ‘nil deposit’ scheme and that when trying to claim against John shepherd for the damage, I was told we will only cover their part of the carpet/ curtails / wall that are damaged! And also apply standard wear and tear, where 10 months prior the apartment was in ‘showhome’ condition? So what was I meant to do, cut around the damage and replace that piece of carpet/curtain! An absolute disgrace. I would urge anyone looking to use this company to avoid at all costs! My property manager, Tina Margetts was absolutely awful only contacting me when there was a problem, not interested when the tenants left my apartment in an appalling state. Update ***Following your reply below, perhaps you should have a chat with Jack Spellman, who I met and formally complained to. I am sure he can fill you in with all the details you need! I have no intention with engaging with your company any further.