Echt Apparel
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Melissa from customer service should…
Melissa from customer service should find a new career. Echt need to familiarise themselves on Australian consumer law, their lack of knowledge is disgraceful. Purchased a pair of tights which were more sheer than stockings, after having to negotiate with them to not have to pay for delivery back they refused to refund the item. Under ACL if an item does not appear as imaged and does not serve its purpose you are entitled to a refund. For reference I purchased 3 tights - I kept 2 and returned 1. The tights were $35 and Echt were too consumed by being a greedy business to refund $35!!!! That’s incredibly poor lol. Why would someone purchase a pair of tights if they knew they were going to be so see through. To make matters worse when I first came to Echt with the issue. I said the tights are see through; you can see the tattoo on my a** and my underwear To be able to have Echt cover the return shipping. They requested photo proof of what I had just described. Gross behaviour. I advised I felt sooo uncomfortable In response to Echt reply: The two other tights were kept because they were made of a different material which were better quality and NOT see through. All 3 tights were size XS and they all fit with no issues. To reference I’m 165cm and 54kgs - my usual size is a XS (in all the clothing I own from this brand) So trying to label this as a fit issue is disgusting behaviour from a gym brand.