So Energy
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Not fair
Signed up for fixed monthly payments but So Energy increased my monthly payment when few pounds were due to them( account was in deficit) during winter months, but when summer months came So energy has got few hundreds from me and my account is in credit but they didn’t review account, refund the credit or reduce my monthly payments. I have explained the situation that the usage would be higher in winter and very low in summer when they increased my monthly charges but they made me to pay the debit amount separately using bank card at that time. But kept silence when they owe me money.