Hotel Chocolat
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Delivery is via Royal Mail and shocking!
Chocolates are 5 stars and excellent. However, delivery by Royal Mail is appalling!! Paying extra for quick delivery is OK but not when Royal Mail take and extra day to deliver it than what you (Hotel Chocolat) have specified on the order confirmation. I have sent an email to the customer services team for a refund of the additional delivery cost. Time to change Courier or at least give the customer a choice of courier firms as I would never use Royal Mail they are hopeless and don't care which is reflecting on Hotel Chocolat business. Update: Thanks Abbie@ChocolatHQ if you had read all of my Review you will have seen that I have already sent an email to you via your website!