Budget Car Rental Ireland
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Terrible customer service
Be very careful when renting a car from budget, Dublin Airport. I booked a flight to Ireland and had the option to rent a car at the same time it was with budget Rent-A-Car Dublin airport. When I got to the counter, everything went OK I signed the rental agreement for one week they swiped my credit card and took a deposit. Then I got a shuttle bus to the outskirts of the airport to pick up the car. I went inside the office to pick up the keys. The lady at the counter told me I would receive the documents and damage report by email. When I went out to the car I noticed a lot of scratches,dents,badly fixed front bumper, and stained seats. So I checked my email to see if I had received the rental agreement and damage report. I did not receive it. I went back to the counter and spoke with two girls. i asked for the rental agreement and the damage report they said they can only email it to me. The reason I did not receive it is because they took down my email incorrect. The girl took a screenshot of the damage report before I picked up the car and on the damage report was far less scratches and dents on the report. so I asked her can I have an up-to-date one she told me no just go outside and make a video of the car. I explained to the girl I was dropping the car back at 4 AM. I asked her can somebody come outside to look at the car and give me an up-to-date damage report. (Apparently the damage report was one week old )The two girls got annoyed because I was asking for an up-to-date damage report she arrogantly said make a video and it’ll be OK when you return the car. I asked her can I have that in writing or can I record you saying this. Again she got very annoyed and canceled my rental contract. I asked to speak to the manager. I told him I did not agree with them canceling my contract, the manager was equally arrogant, so I asked him to print me a canceled contract with no cancellation fees. he was very annoyed that I asked him for this. all the staff at this office were extremely rude. The manager signed his name to the contract Martin Kilmainham..I am pretty sure this is a made-up name. (I noticed on the rental contract the odometer has 96150 kilometers on it. the cars dashboard has 86163 km not sure if it has been tampered with)They left me stranded at the outskirts of the airport at 9:30 at night.(they don’t care look at all of the reviews not good.) when i went outside i could hear all the staff laughing. They thought this was very funny.. Customer service does not exist.. Avoid this company.