Orlando Rent a Car
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misleading and bordering on scam !
We booked their car in advance. through Ryanair/Booking/Rentalcar website/app, thinking that that would make it safer, but sadly it didn't (mabye it even made it worse) We expected "meet&greet" on the LasPalmas Airport, but no one was waiting, there were no signs were to wait. we waited and searched and after about half an hour we called them first time - the call took 15 seconds (they just said, yes yes, airport, wait) .. And we waited. 8 calls, hour and a half later (tired, hungry, angry and scared that we got scammed) i canceled our reservation through the phone (they said ok (i think), but that they'll have to request the refund from the app-agency) Then we had to rent from some other rentacar agency on the airport, which cost us almost three times the money (as we couldnt check and compare the prices online and "fight", because we were, on the road for almost 14 hours by then) I thought that refund would be easy deal, as no one came pick us up and we didn't get the car - but more than three in app "complaints" and ten mails later, they kept telling us that the cancelation is not possible anymore, because it was past our pickup hour. And we have to wait for the end of our rental to make a complaint, but best they will do was maybe return the insurance. So, a big big "AVOID at all cost" for Orlando and Ryanair/Booking rentacar app !!