Apex Hotels
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APEX Edinburgh grassmarket Hotel
The cost of the room was £300+ and for that price, one has an expectation of standard, quality, comfort & service. Going to our room, there were dirty ear buds on the carpet in the hallway. When we entered our room, we found the bathroom cleanliness unacceptable as there was mould on the anti-slip mat, the tile grouting and around the edge of the bath (we have photos). We stayed on a day when the outside temp. exceeded 30 + deg. C and our room temp. was approaching 40 Deg. C. We did not have a pleasant night as sleep was impossible in these conditions.. No aircon or ventilation was available & we could not open the window sufficiently to obtain fresh air. We asked at reception for a different room but the response was to offer a 2nd fan which was ludicrous as it did nothing but stir hot air round. At check-out, we made known our issues to the duty manager - she offered 25% discount and we asked for further discount as in our opinion, the cost of our stay was worth much less. She stated that this was all she was permitted to offer without contacting a senior manager. As our schedule was tight we could not afford to wait & we reluctantly paid the bill. Our stay in Edinburgh at your hotel was neither a happy or enjoyable experience we will not be recommending you to friends, family or colleagues and our trustpilot review will reflect this. We haved since received an email form Apex Hotels offering an apology from one of their managers with a further discount. We are now happy to close the issue and put it behind us. Thank you Apex.