Five Star Properties and Bliss Beach Rentals
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Don’t Rent 910 Jade East
Where do I start; When renting 910 Jade East, the property becomes available to you at 4pm or when they call you to say it’s ready. We got the call 30 minutes early, great! We walk in after a long, 14 hour drive and see food on the floors, sand all over the floors in each room, every counter top was filthy and covered in sand and food, mirrors and bathroom faucets had toothpaste and spit all over, there was still food left in the refrigerator from last guests, there were crayons on the floor, the windows and glass patio doors had so many smudges you could barely see outside. Just wait, it gets better: I walk in the master bathroom and the counter top still had makeup items from the last guest, toothpaste in the sinks, blonde hair in the shower and sinks, the shower had black mold all over the walls, AND the toilet had blood all over it. Yes, blood. Not only did the toilet have blood that appeared to have smeared and dripped down from the seat but it was on the floor, wall, and the door which separates the toilet from the rest of the bathroom. Needless to say, the unit wasn’t cleaned AT ALL. Each bathroom only had 1 roll of toilet paper which was still wrapped in paper sitting on the back of the toilet. The unit is advertised to have 2 rolls per bathroom. The toiletries were sat on the counters but I still don’t understand how all this filth and disgustingness was missed. Why pay a cleaning fee when cleaning doesn’t happen? I called Five Star and the gentleman that answered apologized and sent a cleaning crew over. I asked that the sheets and bedding be replaced because I couldn’t even be sure that was done. They quickly cleaned the unit but over the duration of our trip, we questioned everything. We had to clean every single dish, pan, pot, etc we wanted to use. I checked the bathroom again and it still had mold in the shower and the floors were still filthy. Walking around on the tile barefoot for 5 minutes and your feet were black. The bathroom still had makeup items on the counter. The kitchen sink faucet wouldn’t stay in place and fell when trying to turn it on or off (removable sprayer). The blind guard at the top of the sliding blinds was broken and on the floor. The furniture was covered in sand and was so uncomfortable and sunken in. The smoke alarm in the second bedroom beeped as if it needed a new battery. It was relayed to the cleaning guy who sent a picture to management of the battery needed; it was never replaced, just pulled out so it wouldn’t beep. The blinds in the middle bedroom were bent and nearly destroyed. The view is great, the beach is amazing. The balcony is amazing. But for $5200, this was absolutely ridiculous. The walls are all dinged up with large gouges and paint chipped all over. This unit looks like it had been partied in a lot and the damage done was never repaired. The refrigerator door storage shelves were broken. They say you “have to” wear a wrist band. Our unit was provided 5 but there was a sign saying if we didn’t return 6, we would be charged $25. Told management via the message portal and they never got back to me. You need to rent an umbrella and chairs from the company on the property. It’s expensive. The photos on the websites (Expedia, Bliss, Five Star) don’t show the issues. I have pictures and videos of what we walked into and I was sad, disappointed, and angry as this was a family vacation gifted to my parents for their birthdays. Beware.