Elior Uk
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Went to 618 lounge at Leeds Bradford…
Went to 618 lounge at Leeds Bradford airport. just want to say how bad the 618 lounge is shocking.apart from the lovely lady behind the bar who was brilliant the whole experience was a waste of money. The staff are walking round in dirty trainers and the no customer service skills whatsoever. The food was all cold and when I asked for the sausage butty was told they are for Avro lounge next door. The guy I complained too then spent next twenty minutes with a food thermometer confirming the food was cold but never apologised just said I will check the temperature with the chef. Come on a child could tell the food was cold. They are preparing butties with no gloves on while wiping his hands on his backside. Not sure what food standard that would get pretty sure not what you were expecting. There were no tongs to pick up cheese as we had to settle for cheese and out of date biscuits to eat not very hygienic. As for the toilets I think someone had had an upset tummy as they were a disgrace I had to go back into the main area to use main toilets not the experience I was promised. I wanted to make a review but guessing the 404 error I was getting was to close down any further negative comments. I expect a full refund for my poor experience and an acknowledgment of my complaint but suspect you will do nothing like they did here today.