Travelocity
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I will never use Travelocity again
I will never use Travelocity again. When I had to cancel a flight, I respect the fact that due to the deep discount I was unable to receive a refund. What was insulting was that in using their website, they gave the impression that canceling the flight could mean that a leg of the flight was not canceled. Their website is obscuring and difficult to use, so in double-checking my cancelation, I accidentally canceled my flight insurance. I learned this by speaking to a live person after over 2 hours of waiting (total). When I reached a person after the first 30 minutes, the background noise was so loud, I think her office was in a warehouse, then when she "transferred" me, she hung up. The recorded message warns you that it will be a 45-minute wait. So after the second wait, someone got on the phone 40 minutes later and told me the bad news that nothing was refundable and that I had canceled my insurance. Yeah, this was fun. Lucky for me, the hotel, warned me not to use the package, or I would have been out $2,000 instead of $700. I still had over a month before the trip. I did not use profanity, but I did raise my voice.