Terraboost Media
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Terrible Company, Sales, Reps and Customer Service [resolved]
I signed a contract with Terraboost to create and place a kiosk advertising my business in a local grocery store. The kiosk, per the agreement signed on 10/23/23, was to be placed "E2 (R)" in the store. The salesman for this account, Gary, later confirmed this to mean "to the right of the entrance" in my local store. I paid $250 for art production and $239 a month starting December 2023. Including my initial payment, the campaign would total $3118. The kiosk production went well but was initially placed in the incorrect store. I notified them of this on 12/22/23, and things were finally resolved 1/10/24. I was compensated with a free month added to the end of my campaign. The kiosk went missing again around a week later, and I notified Terraboost on 1/16/24. I followed up on 1/22 and 1/28, and when I finally received an answer on 1/30, the kiosk was still in the incorrect store. This store is around the corner from my small business, and I shop there myself. During this process, I was repeatedly assured that the kiosk was in the correct place, I just was not looking hard enough. Sometime in late February/early March my kiosk was finally placed in the correct store, but in the pharmacy in the back of the store, facing the back wall. The kiosk is unable to be seen unless you are standing at the pharmacy counters. When I discovered this placement, I asked to be released from my contract and halt any further payments, as I was sold an entrance placement with lots of foot traffic and received what is, in my opinion, the worst placement in the store. I have been denied canceling my contract, and though I was promised resolutions and conversations with several people on Terraboost's support staff, I have not been contacted since 4/23/24. I have been charged in December, January, March, and April for my kiosk to be in the wrong location per my contract, which stipulates the address of the store and the internal placement of the kiosk. Updated on 5/30/2024 The business responded to my BBB complaint, and the resolution was satisfactory. Therefore, I am updating my rating from 1 star to 2 stars.