Bank of Ireland
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GDPR breach
BOI closed my local branch and moved my account to a branch over 40 miles away. That didn't matter to me as I hadn't used the account actively since 2009 and last transaction date was 2011. I was made aware earlier this year that they were still sending paper statements to a property that I haven't lived in since 2013, so I phoned up and asked them to cancel the account. They said no, and I could only do this in branch. I said fine, move me to online statements. They said they couldn't, because the account was inactive they couldn't access it on their system (odd, as they could send statements...). They told me that I would need to either visit a branch or change it myself on their online portal, and it turns out I can't use the online portal because my account was inactive. I finally said they would need to switch off paper statements as it was a GDPR breach, as I told them I didn't live in that property for 12 years and they were sending my personal info to strangers, and I reminded them I didn't decide to close my local branch, and it wasn't easy to get to. I was met with a don't care attitude, and the agent basically admitted that the bank would be happy to continue breaching data protection unless I went well out of my way to resolve their issue. Shambles of a company, no wonder everyone is switching to the new online banks.