MA
Malmaison Hotels
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Terrible customer service
Terrible customer service. Have booked a stay through a third party, but have had no confirmation booking from them (although Malmaison have the booking). We want to move the booking to another day as our concert locally has been postponed because of Covid. Malmaison have been very unhelpful and tell us to go through the third party. The third party have not sent us a confirmation and will not respond to us. Despite several requests Malmaison will not help us. Very poor for such a prestige name.