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Horrible Billing Practices & Zero Customer Service
Their billing practices reflect how they actually feel about their customers. For over a year, I have paid monthly at $12.99/month. Recently my credit card expired, and I updated it. When I updated it, TinyURL charged me for an entire YEAR at once at $119.88 instead of $12.99. At first, it wasn't a huge deal; I figured they would correct it and refund the additional 11 months. NOPE! Not even close. First, there is NO NUMBER to reach them. The number listed on my credit card for this transaction is a Google Voice number that is no longer in service. Google Voice??? Really. That's the same service the scammers trying to sell me a warranty on a car I sold 12 years ago use. So it forces you to go into your TinyURL account and submit a ticket. I submitted the ticket over two months ago. TWO MONTHS AGO! I have responded to that ticket three times, but they have never responded. NOT ONCE. You can get an accurate idea of how good or bad a company is the moment there is an issue that needs resolution. If you use these clowns, pray nothing ever goes wrong that affects your business because they will completely ignore you. Also, when you need to add your domain to your account, it doesn't work as seamlessly as they lead you to believe it does.