Centrona Gas
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Dismal customer service - avoid
Very poor customer service from this company. The actual plumber was lovely and competent but the back office customer service just makes this company a nightmare to deal with. Signed up for an annual plan and the account set up was plagued with billing errors, being billed the wrong amount for months in a row despite telling the company every month. On the one occasion I needed an emergency plumber several months into the plan there was no answer or callback on their supposed 24 hour out of hours number, meaning I had to get another plumber despite paying for an inclusive plan already from Centrona. Enough being enough I emailed to cancel plan at the end of the year term. Customer services never even acknowledged my complaint as outlined above or the fact I asked to cancel the plan and certainly no apology of the shortcomings. Had to cancel the direct debt with the bank given Centrona were completely unresponsive and still haven't heard anything from them. Complete joke of a company - they are failing their customers and actually the plumbers who work for them who actually do a good job if you can ever get hold of them through their support office.