HML Group
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Avoid HML at all costs.
I’ve spent over a year trying to resolve a basic service charge and billing dispute with them, and despite numerous emails, a registered letter, and formal notices, I have yet to receive a proper response. The communication is non-existent — even when they acknowledge receipt, they simply never follow up. Worse still, they issued a deficit charge for a period outside the legal limits (breaching Section 20B of the Landlord and Tenant Act 1985), failed to return my heating bond, and tried to charge me for a full year of services when they only managed the building for six months. To make matters worse, I received a threatening “First Reminder” based on a non-recognized and likely invalid invoice, with zero explanation. No GDPR consent, no accountability, no professionalism. If you’re a leaseholder, be extremely cautious. If you’re part of a residents’ association, consider challenging or replacing them. You may end up needing legal action just to protect your rights. Absolutely shocking service — and a case study in how not to manage property or communicate with customers.