Arden BMW Tunbridge Wells
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Great sale/shame about the after service
Great sale, dreadful after service - first I would like to give 5 stars to Luke Gould who sold me my 21 plate Z4 in March 24. However, from then everything has been pretty appalling. I picked up the car to discover that the front spoiler had been badly scuffed and it needed to go back in to have this dealt with - this despite the fact the car should have been checked over before I took delivery. I was given a courtesy car and the tank of my car was filled as compensation which wasn't a lot considering the inconvenience of having to return to Tunbridge Wells a week after I'd purchased it. Things then went from bad to worse. After what appeared to be a very minor pothole infringement the car had to go back in for suspension issues. I was absolutely appalled as I couldn't believe such a minor 'accident' could cause the damage. I even asked whether the car was properly checked after the front spoiler issue as I do still wonder whether damage was sustained then and the pothole made it worse - unfortunately I'll never know! I was told that I would receive updates - I didn't. I kept having to call to be told parts were being awaited. I accept these things happen but I shouldn't be told that something will happen when it doesn't. When the car was ready to collect I was immediately informed that I had to pay in advance or I couldn't take the car...I found this approach to be tactless and extremely rude. I collected the vehicle to discover it was covered in black oily marks all over the cream navarra leather and there was a scratch on the bootlid that definitely hadn't been there previously. I am still awaiting a response about this as, when I complained about my treatment, this was totally ignored. It is absolutely clear that technicians/valeters got in my car without adequate protective gear. I have supported this garage since it was L&C and then Cooper BMW having purchased several vehicles and then having cars serviced there over the years. I will not be returning. I am frankly appalled.