Airport Van Rental
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Poor Customer Service
On 11/9/2020 Rented a van from AVR Las Vegas. We needed a 12 Passenger van. First impression of the office/staff was not the best. Very dirty and run down Staff made us feel like we were bothering them. I videoed the entire vehicle as someone was writing down what I saw. Windshield cracked, dents all over. Seats dirty etc... Van did not have full tank of gas, it was dirty on the inside. When I turned the paper work in I commented on the windshield and the van did not have a full tank. She was more concerned I initialed all the spots on the form to accept responsibility. I had a feeling that something was going to bite me when I left. 11/13/2020 The day I turned the van in. I received an e mail that they sent a claim in for a cracked windshield. Which they say was not on the form. So I respond to the email, that they are mistaken and sent them a picture of the windshield with crack circles, and my number for someone to call me I called the following Monday because I had not received a response to my email. The person at the LV office said that person would call me Tuesday due to her day off. Nothing Tuesday. Wednesday I send another e mail. This is the email I received 11/18/2020 Hello, The inspection Agent only had to report the damage. If or when the claims department contacts you, you can then dispute the claim with them. Thank you. Not a name not anything. I have to wait? So maybe at some time in the future The claims department may or may not call me. I will not go into detail of the drivability of the van. The vehicle served its purpose. Customer service goes MILES. It leaves a lasting impression. Everyone makes mistakes maybe the windshield crack was missed by the person inspecting the van prior to me. It is possible. If someone would have called me or even given a little more info in an e mail. I would have never written this review. I will never use AVR again. Mainly because of the Customer Service.