Huws Gray
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ABSOLUTELY USELESS, DO NOT USE, SHOP ELSEWHERE, IF YOU ARE NOT TRADE
ABSOLUTELY USELESS, REPLACED OUR SUPERB BUILDERS MERCHANTS RECENTLY IN MORECAMBE. They will not answer the phone, no matter how many times and days you ring them. On visiting, My Husband went into the Sales Counter, (usual, to order and pay for what he wanted). Told to go into the yard, see someone to find out if they had stock of the item he wanted, (usual go into the yard with your ticket and vehicle, load and leave). Decided to purchase the product, only to find a raise in price of 50% from the previous company. Contacted me, told him to go back in and cancel, not paying that price. On cancelling, he was told they could actually do it for 30% increase in price. On principal he decided to refuse the offer, why didn't they offer this in the first place, I was a regular customer with the previous company. I never paid the full retail price, nor did I get trade price, I always received a price that was the same or cheaper than other large merchants in the area. This morning I decided to look online, sure enough they had an order online website. Something the original company never had, I always managed to order, pay, and arrange delivery over the phone, no problem whatsoever. They never had an online service, odd occasion if it was urgent, Hubby would go in the car, pay, load and take away. THE WEBSITE IS USELESS, YOU SELECT THE PRODUCT, SENDS YOU TO A PAGE WHICH SAYS DO NOT STOCK. WHAT !! IN THE YARD YESTERDAY THEY HAD ENOUGH SUPPLY OF EVERY SIZE TO SELL TO EVERYONE IN THE COUNTRY, NEVER MIND MORECAMBE. HOW THIS COMPANY HOPES TO SURVIVE IN A CUT THROAT PRICE WORLD NEVER MIND HERE AMAZES ME. PLEASE DO NOT WASTE YOUR TIME, IF YOU ARE NOT TRADE DO NOT BOTHER. EVEN THOUGH THE SIGNAGE AT THE PREMISES, STATE NOT JUST FOR THE TRADE, CUSTOMERS WELCOMED. YES YOU ARE, BUT BEWARE OF THE VERY HIGH PRICE YOU WILL PAY FOR ANYTHING HERE, COMPARED TO OTHER LARGE COMPANIES IN MORECAMBE. SUGGEST YOU USE THEM AND NOT THIS COMPANY. FOLLOWING THE SERVICE RECEIVED IN REPLY TO MY POST, SPECIAL THANKS TO BOTH HEAD OFFICE CUSTOMER SERVICE AGENTS THAT MADE MY PURCHASE POSSIBLE AND HOPEFULLY NO FUTURE PROBLEMS WITH MORECAMBE BRANCH. FIVE STARS, WELL DESERVED.