SO
Soothing Home
View company profile →
Good product, terrible service
I like the product very much, but... the delivery time was absurdly long (45 days from placing the order and being charged) until the package arrived. There were no updates and no information as to the whereabouts of my order. When I was finally contacted by customer service, the agent was polite and apologetic, and promised to expedite my order. (And apparently did not). However, it took numerous emails to the company to finally get that agent to contact me. While I definitely recommend the furniture covers, I am very unhappy with the lack of communication or updates, and with the exceptionally long delivery time despite being charged immediately. Be aware!