Primo Water
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horrible customer service and delivery
Ever since ReadyRefresh was taken over by Primo Brands, the service has gone completely downhill. What used to be a reliable water delivery service has turned into one of the worst customer experiences I’ve ever had. Customer service is rude, completely unhelpful, and it's nearly impossible to get anyone on the phone without waiting 40+ minutes—every single time. On top of that, our deliveries are constantly delayed or rescheduled without notice. We rely on this service for our household, and it's now a monthly struggle just to receive water. Deliveries get pushed back day after day with no explanation and no accountability. This is unacceptable. We shouldn’t have to chase down drinking water. Get it together, Primo.