Dawson's Department Store
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Look elsewhere
Let's start with the positives. The product, a ltd edition yellow Gozney Roccbox pizza oven, is amazing, but that's nothing to do with Dawson's. When I raised my complaint Dawson's have been quick and frequent in response, but that's all the good stuff. When I ordered the item I asked for a Friday delivery because I knew I would be in to receive it. This was ignored and it was shipped immediately. Great you would think, amazing customer service. Not so. Done purely and simply because they knew that Gozney were about to reduce the price of the Roccbox by £80. When I discovered this 48 hrs after receiving the item, I asked for the difference to be refunded. Told no. Contacted Gozney directly and they said they would either have refunded or offered store credit to the difference. Dawson's still said no. They argued that a ltd edition colour meant it retained it's value. Yet I was then able to provide evidence of other stockists reducing the exact same product in line with Gozney's actions. Strangely enough at that point Dawson's have stopped communicating with me. Don't allow yourself to be ripped off, look elsewhere.