Pradeep Amendra Dodampahala

Sep 25, 2022

Rudest and Unhelpful Ground Handling

I had Very many bad experiences with Sri Lankan Airlines – The most recent is on July 16th 2022 at Colombo international Airport, I have already Send 2 Emails to Sri Lankan Customer care and few other related Personal but up to now no reply from them – It shows how serious they look at a customer complaint. Below is my E mail to Sri Lankan Date & Time – 16th July 2022 / 16.50 Hrs Place – Colombo International Airport Flight No – UL 103 / Reference No 6TTYRO Customer – Pradeep Amendra Dodampahala Fly Smile No – 603208642 This is to lodge my Complaint against your Ground Handling staff – as the harassed me and declined to checking me even though I had already Check-in online The reason the said was that they cannot Scan the Imuga QR Code Which I have attached for your reference. This QR can be scanned perfectly and your Staff Harassed me for nothing and They were not Helpful and very Rude and I had to ask a Friend outside the airport to redo this for me and which delayed my checking and was under lots of stress. When I produced the new QR code again they did not even look at the new One, So my question is if they did not look at it the second time why they were adamant the first time? It is purely to harass the customers who are paying you the full Payment and we who pay their salaries. The QR code had no Issues but your Staff was incapable of doing the scanning and you don't have good equipment for this. The woman chef with Red saree did not even want to talk to me even though I tried to reach her, and this is the attitude your Supervisors have and which will badly affect the Image of Sri Lanka as a Country. This wasn’t the first instance that I had face bad customer care which was in 2020 March 10th Pre Covid-I could not lodge the complaint then due to Covid situation – also I have many Family and friends who has face similar incidents at Colombo Airport by your ground staff, If you need I can give there Contacts for you to find out more information regarding their story. This behavior is awful and I will not travel with you in the future nor I will not promote you to any of my Contacts as I feel ashamed to have been served this. You should Treat your countrymen with respect and Care and You do not have the Capable Customer care Personal at present and they treat the customers very Bad and as an object without Feelings.