keith

keith

Member since Invalid Date
2
Reviews
3.0
3 out of 5 stars
Average rating

Reviews by keith

EU

Europcar UK

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1 out of 5 stars

Ljubljana Downtown Car return - Awful

Very mixed experience with Hire Car in Slovenia... Very slow service when collecting the car - almost 30 minutes !!. The car was great however the biggest issue was returning the car to the Ljubljana downtown 'office' BEWARE - The return location is 15 minutes walk from the car park, the instructions for the car park are inadequate which resulted in a detour around Ljubljana in rush hour traffic, the car park does not have any specific signage for where to park the car. Once we had waked to the office and mentioned the above the agent was very apathetic regarding our issues. To top it all off the car was inspected within 15 minutes of us returning the keys so someone must have driven out to do that. There was adequate parking outside the key return office so the car could have been returned there easily. Need to improve this massively.