Primo Water
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BEWARE!!
I’ve been a loyal customer of this service for years, but I’m beyond frustrated with their billing practices. I paused my water delivery for several months, yet continued paying the full monthly amount—around $30—to build up a credit for when I resumed service. Now, I check my account and see a balance due of over $80. How does that make any sense? I called to get clarity, and after 45 minutes and being transferred to four different departments, no one could resolve the issue. They claim they’re in the middle of a system migration—which has apparently been going on for months—so their support teams have limited access to billing history, if any at all. And if I want a mailed invoice? That’ll cost me $6.99/mo. Seriously? And I can't see the billing and payment history online. To top it off, the last rep said they’d escalate my case to a “special department.” When I asked for the name of the department, he said he wasn’t allowed to tell me. I asked, “So... it’s a secret?” He replied, “No, but I can’t divulge the name.” I said, “Isn’t that the definition of a secret?” He had no real answer. SMH. I feel completely taken advantage of. At this point, I’m seriously considering canceling the service altogether and just picking up my own water.