The Pillow Home
View company profile →
They tried to remove my review...
They tried to remove my review... When shipped they provided a product tracking number for YunExpress, a chinese package forwarding company with terrible reviews. I was lucky as I ordered on Dec 11th the cozy rest pillow was shipped from China to the Netherlands, and I received on Dec 20th. No receipt or invoice included inside the rolled up package. I immediately removed the pillowcase to wash it (no labels or care guidelines on the pillow). The memory foam had a strong chemical smell which does not go away easily. Their FAQs and adverts reported their products as OEKO-TEX approved (free from any harmful chemicals or strong smells), but as it's manufactured in China where regulations are not as strict as Europe, so who knows what chemicals are involved in the production. There's no information on what materials the pillow is made from or any product labelling on the pillowcase to advise of washing instructions. Pictures on their website advertise the CozyRest Neck Pillow as having won an IF Design Award in 2022, made from materials accredited & certified by CertiPUR-US. I checked the online directory of the official companys website and found no mention of this pillow. They display 5 star reviews from magazines like: Forbes, Better Homes & Gardens, Well+Good, Harper's Bazaar. Checking the official websites, there's no mention of this pillow anywhere, and the quotes if searched on Google only show results to The Pillow Home's website. Deceptive false advertising practices. A further point mentions this is the only pillow that has been "clinically validated & designed by chiropractors", but again no real evidence or names of doctors to back this claim up which is disappointing and misleading. The website suggests you can try the pillow out for up to 90 days and if during this period you're not satisfied for ANY reason you can return it, get a full refund, without being required to explain why. In reality, reading the refund policy shows this is not the case. 'To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. The cost of the return will be paid by the customer. Items sent back to us without first requesting a return will not be accepted. We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.' The contact address according to their website is listed in New Mexico, USA. On their email newsletter it is Berlin, Germany, and if you want to return your package they give you an address of Ningbo, China. So it's a Chinese business/person posing as a reputable American business. Scam, deceptive marketing, false advertising, and ultimately, a poor product. EDIT: TIP for reviewers... when the Pillow Home sends their standard complaint template to your review like mine, check your email (and junk folder) for an email from Trustpilot to add further details, otherwise your review may be removed by them!