PANEK RENT A CAR
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BEWARE - ABSOLUTE SCAMMERS
BEWARE - ABSOLUTE SCAMMERS!! I travel to Poland regularly and usually rent a car. Have used several companies and always had good experiences until this time. They were the cheapest deal through vipcars.com so maybe trying to claw back some money! Firstly (excluding price), I chose them as they have a desk within Gdańsk airport. I arrived 20 minutes before the approximate time I said I’d arrive but there was nobody at the desk. They didn’t arrive until 20 minutes after the time I’d said. I was asked to take the usual excess insurance which I declined as I have a yearly policy. They then offered a package to cover fuel and another for cleaning, both of which I declined. There’s a fuel station and car wash at airport so I use that before returning. During my 10 day stay I received an email and bill of 600zl for exceeding a speed limit. I checked the road it had happened on and the speed limit they said I’d exceeded was incorrect. Tried contacting them but couldn’t get hold of anyone so emailed a complaint. I cleaned the car on return and dropped keys at airport desk as no staff there. Got my drop off confirmation today and a bill for 4000zl for apparent damage! I take a thorough video at pickup and drop off so am confident they’re just at it. Called their helpline which is a waste of time, so had to email another complaint… In summary, don’t use them unless you take out every package they offer!!!