Jess

Oct 23, 2023

Regent Seven Seas Cruise - 3 star cruise with a 6 star price

My call center experience with Regent Seven Seas Cruises was a personal nightmare. Their initial enthusiasm for selling the cruise package was convincing. However, once they secured my deposit, their attitude shifted dramatically. I remember a specific instance when I called to inquire about an upcoming shore excursion. The representative on the other end couldn't provide me with any details and seemed utterly disinterested in my concerns. This lack of transparency extended to the availability of meal services. I had booked this cruise with high expectations, only to find that the reality was far from their promises. The experience was made worse by their aggressive deposit terms, which became painfully evident when I tried to make necessary changes to my booking. I was left feeling stuck and frustrated. My confidence in Regent Seven Seas Cruises was shattered by these personal experiences. I felt like a mere transaction to them, and I would strongly advise others to think twice before booking with them