British Heart Foundation Furniture & Electrical Stores
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Poor Furniture Collection Procedures
We are longstanding supporters of BHF but are extremely dissapointed regarding the service provided for the collection of furniture by the Southport shop. Your online form was completed as requested but this is very basic and does not allow for photos or a description to be submitted. We had to make two phone calls to establish if you had received the request and if you were able to pick up the furniture and agree a date. The time agreed was very vauge - sometime during the day - although we did receive a text in the afternoon of the collection giving a two hour window. Your collection agents were apologetic but advised they had to submit a photo of the furniture for you to confirm whether or not it was OK to be collected. The response from your office was negative, with no reason being given. Subsequently, in an email, the reasons given for the rejection were either on the grounds of safety (no fire label) and/or an unsaleable condition (damage/stains and not ready for immediate placement on the sales floor). None of these reasons apply in this case. All pieces of furniture have sewn in fire safety labels, there is no damage or stains and the furniture is in top class condition with no sagging or signs of wear as it has been carefully looked after. Speaking to friends, we find that this is not an isolated incident where difficulties have been encountered in arranging collection and refusal of perfectly good furniture donations. We will caution any one else to be aware of this.