Anglian Water
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Bad service time and time again.
My toilets drain into a public sewer which regularly blocks and backs up into the house. I’ve lost count of the number of times I’ve had to call out their staff to unblock. Each time, they send out a guy, a contractor who cannot clear the blockage and the job goes back for bigger equipment. Each time, after having to open street manholes they clear the problem stating that the sewer was blocked by tree roots. The problem HAS NEVER been fixed properly by digging down and clearing the roots and repairing broken pipes. The problem has returned yet again this weekend. They sent a guy from Metrorod. He couldn’t fix it. 48 hours later they send another guy who said he checked all the manholes which were clear. He was looking at “rainwater drains” in totally the wrong place! This required another call with a 20 minute wait to be answered. The service is rubbish sending out people who can’t tell the difference between a rain drain and a poo sewer, sending out people who can’t fix it and failing to rectify the known cause. I’ve worked in the service industry all my life and have never seen such a disjointed affair as ANGLIA WATER. I’m not normally one to complain as I understand technical problems but this has to be sorted out. It’s a health hazard. If I could find the Chief Executives email address, I would let him sort out the mess from the top down. Failing that it looks like I shall have to make a ministerial complaint via my MP. NOT GOOD ENOUGH ANGLIA WATER. Note: THE ANGLIA WATER TECHIE ((not a contractor) has just visited. He knew the job from a previous visit. He knew exactly where to start. He cleared the blockage and explained it was fat/soap residue, not roots. He also explained that our sewer main joins a bigger main with a dominant flow which over time caused a build up of muck at the interface. The design is flawed. However, the blockage is now clear until the next time. So, I’m still annoyed that this inconvenience has and will recurr, but at least this guy knew what he was doing. Rant over for now.