Mrs Susan Robson

Nov 15, 2018

Still waiting for my refund 3 month later

I left economy energy in August both my accounts were in credit but as yet I have not received my refund. I spoke to a lady yesterday who advised me I must request my refund they don’t automatically send it even though the final bill states due for payment. I gather that only applies when you owe economy energy money not when they owe you money. I have been advised that I should receive my refund within 28days even though it’s already 3 months since I left them. Watch this space