EWT Water
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Never again EWT!
I don't normally write negative review but I have no choice this time and need to let people know about my experience with EWT. I bought water softener and G5 water filter last year, had minor leak when installed by EWT engineer who I mentioned about the leak while he was onsite but assured me that he fixed it but still leaking after he left so I had to fix and don't bother to mention at that time to EWT since it is just minor leak. Recommended to two of my friends to use EWT and warn them to be careful with leaking. I did not get referral and chased but no reply, so I did not bother. It is now time to change the G5 filter so tried to book in, did not get the appointment for two weeks, when finally got the appointment you can't change to any other day apart from Friday so decided to do DIY since EWT sells DIY G5 filter kit in EWT app. I have ordered on 25th Feb 2022, got the order confirmation email but never got G5 filter for two weeks then chased up about 5 times and being told someone will call back each time but never did. When I asked the reason why they did not send, they can't explain, no apology for inconvenience caused so decided to cancel the order and still has not received the refund yet. Today, when I called to find out where is refund, being told that it will be processed tomorrow and will get in 10 days! I would not recommend EWT and want to warn others who are considering using EWT.