Coastal Moving Services
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If I could give zero stars
If I could give zero stars, I would. Coastal Moving has been one of the worst customer service and moving experiences I’ve ever had. Let me break down how this company mishandled nearly every part of my cross-state move to Texas: Let’s start with the bait-and-switch pricing. On my initial call, I clearly told them I was moving a bed. On the follow-up call, suddenly I’m told that the price quoted didn’t include the headboard or footboard—and the cost jumped. I also asked to add a washer and dryer, and that alone raised the quote by $700. I told the man on the phone to remove it—I could buy a whole new set for less than that. His response? “Where?” The tone was dismissive and frankly, rude. That was my first red flag—but unfortunately, it got worse. They refused to honor a $500-off promotion they were actively advertising at the time I booked. When I called to confirm that I qualified, the woman casually told me it was probably a Memorial Day deal. Mind you, I booked during Memorial Day weekend. When I reminded her of that, she said she’d call me back. She never did. Classic runaround. The actual move was a disaster. My 65-inch flat screen TV arrived broken. Multiple wine glasses and decorative pottery pieces I’ve had for years? Shattered. They lost key parts to an outdoor swing, which now can’t even be assembled. Two living room lamps were broken, and they put an actual hole in my bedside table. Several boxes arrived wide open, despite the fact that they were taped shut when packed. This wasn’t just careless—it was completely disrespectful. I trusted this company with my belongings, and they handled them like trash. I’ve moved before. I understand that accidents happen. But this was beyond accidents—it was a pattern of negligence, poor communication, and zero accountability. If Coastal Moving sees this: Don’t bother replying with a generic apology. Do the right thing and fix it. And not with that shameful 60 cent per pound garbage that will never be enough to replace what you’ve broken. You know how to reach me. For anyone considering using them—run in the opposite direction. There are too many honest, professional moving companies out there. This is not one of them.