Conveyancing Direct Property Lawyers
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Really Poor Service
we decided to remortgage with conveyancing direct back around March 2019 time. Everything seemed to be going smoothly for the completion date on 1st July 2019. 10 days before completion date we had an email fromm our case handler to say completion is all set for the 1st July. 19 days AFTER we finally completed causing us to lose money having to pay our old mortgage lender. All through this issue of completing late there was no real sense of urgency from our case handler. Also, when it came to seeing our completion statment it seems as though we have been overcharged by conveyancing direct by around £150 from what was originally agreed in the quote we was sent at the start of the process. We wouldnt of minded this if we were told about the added extra cost but at no point was we informed of this. To add icing to the cake, the cheque we received with the balance due to us, they couldnt even get that right with the wrong name being added. Me and my partner were all for making a complaint a few days ago to dispute the extra charges and the late completion but we really want to put conveyancing direct behind us. Really disappointed with the service, communication, urgency, added costs and all round general unproffesionalism.