Recreation Outfitters
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After a warehouse mis-pick issue and slow order processing/shipping, CS saves the day
The initial purchasing experience was disappointing. It took two weeks to receive my order and only after I inquired with customer service for an order status update. Once finally received, I was actually shipped an incorrect item. However, after contacting Raj with customer service, he had a replacement order for the correct item placed and shipped within 24 hours of my call and I received it in just two days! If not for the initial snafu I would have given 5 stars. Great job Raj!